Your satisfaction is our priority.
Our Hassle-free Return Policy extends to all merchandise which must be returned within 30 days from the date of order with original packaging and a valid receipt or account look-up.
For internet orders, We will accept undamaged returns of merchandise up to 30 days. On all shipments returned, you will not be charged a re-stocking fee, just shipping & handling each way. Items being returned must be in new condition and in original packaging, and shipment must be fully insured. Please note that the only rare exception is when an order was placed for a custom fabric, custom finish or custom size - these "Special Custom Orders" can not be returned or refunded. Most of our products are offered with free shipping, so please be aware that if you return one of these products the actual shipping costs will be deducted from your return refund. If you do not contact us within 2 days of delivery regarding damage or missing parts & pieces, any repairs or replacement parts will be the financial responsibility of the customer.
Please follow this procedure for any damaged items:
1. Inspect the item before signing the delivery receipt.
2. If there is visible damage to the box, please note it on the delivery receipt and refuse the shipment.
3. If the driver does not let you refuse, do not sign the delivery receipt.
4. If there is no visible damage and the driver does not let you inspect, write on delivery receipt; concealed damage.
5. Please follow our instructions, not the drivers.
Please make sure that you inspected the item before accepting or sign the delivery's receipt. Any damage or lost claims for the shipment needs to be done through the carrier. Bagnotti USA is not responsible for any damages, lost items during shipment or incorrect shipment information. If these steps are not followed the carrier may deny your damage claim. Damage claims and return processes can take between 30-60 days.
The Bill of Lading is a binding contract, by signing it means that the shipment was received in good order and condition. Without refusing the shipment or proper notations the carrier will deny any claims filed which will jeopardize our ability to send you a replacement free of charge. We may ask you to e-mail or send us photos that document the damage in case you did not refuse the shipment.